Remote Desktop Engineer

Job Summary

A company is looking for a Desktop Engineer to provide IT support and manage endpoint configurations remotely.

Key Responsibilities

• Communicate and collaborate with clients on onboarding, projects, and change requests
• Monitor ticket queue for incidents requiring T2-T3 support and document resolutions in ServiceNow
• Create and maintain patching schedules and troubleshoot endpoint issues using management tools

Required Qualifications

• 5+ years of experience as an IT Support Technician in various support environments
• 5+ years of experience with endpoint configuration toolkits, primarily Intune/Autopilot
• Familiarity with Apple configuration toolkits and endpoint patching tools
• Technical proficiency with hardware and software technologies including Windows and MDM
• College or technology school degree is preferred