Remote Healthcare Customer Service

Job Summary

A company is looking for a Healthcare Customer Service Representative (Remote) - PM Shift.

Key Responsibilities

• Actively listen to customers to understand their concerns and build rapport
• Provide essential information regarding access to care issues, benefits, and coverage
• Guide callers through troubleshooting and navigating self-service options

Required Qualifications and Education

• 18+ years old and a High School diploma or equivalent
• Minimum of 6 months experience as a health plan call center agent
• Medicare and/or Medicaid experience is a plus
• High computer proficiency and ability to navigate multiple applications
• Willingness to work flexible shifts, including weekends and holidays