[Remote] Inbound Collector

Note: The job is a remote job and is open to candidates in USA. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with a dedication to innovation, quality, and continued growth. The Inbound Collector will handle inbound calls regarding past due mortgage and maintenance accounts, ensuring compliance with Federal and State laws while assisting owners with understanding their contracts. This role emphasizes maintaining acceptable delinquency percentages and requires effective communication and problem-solving skills.

Responsibilities
• Perform all collection activity in accordance with company and Federal regulations.
• Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
• Legally, ethically and confidentially handle any correspondence and/or payments received.
• Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracking as necessary.
• Assist all members of collections staff with daily process and procedure when required.
• Carry out any reasonable request by management.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Skills
• Effective Communication skills
• Ability to handle pressure and remain calm with customers
• Knowledge retention and recall providing accurate information to customers
• Problem solving
• Team player

Benefits
• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
• Perks at work: Employee Pricing platform
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Company Overview
• Hilton Grand Vacations is a vacation ownership travel company. It was founded in 1992, and is headquartered in Orlando, Florida, USA, with a workforce of 10001+ employees. Its website is https://www.hiltongrandvacations.com/.