Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist I to manage technical support and customer satisfaction.

Key Responsibilities

• Manage and resolve technical issues from the external Tier 1 support team
• Investigate and diagnose software, network, and system configuration issues
• Act as the point of contact for escalated cases and maintain accurate records in the support ticketing system

Required Qualifications

• 2+ years in a customer support or technical support role, preferably in SaaS or healthcare technology
• Strong troubleshooting skills for complex technical issues
• Proven ability to work cross-functionally with technical and non-technical teams
• Strong organizational skills and ability to prioritize in a fast-paced environment