Account Director - Hospitality

Job Summary

A company is looking for a Customer Success Director (Account Director).

Key Responsibilities:

• Own and grow a portfolio of strategic accounts within the hospitality, entertainment, and outdoor tourism categories
• Develop and execute strategic account plans to ensure customer success, retention, and expansion
• Build strong executive relationships by aligning offerings with customer goals

Required Qualifications:

• 12+ years of experience managing and growing enterprise accounts, ideally in the hospitality or outdoor tourism sector
• Deep understanding of digital marketing and omnichannel strategies to increase bookings and repeat customers
• Hands-on experience managing a CMS and expertise in website best practices
• Proven experience in digital platforms and solutions tailored to the hospitality vertical
• Bachelor's degree in Business, Marketing, or a related field; Master's preferred