Client Success Manager

Job Summary

A company is looking for a Client Success Manager.

Key Responsibilities

• Manage and consult on strategies to grow a portfolio of approximately 130 accounts, ensuring retention and revenue growth targets are met
• Communicate marketing and ecommerce best practices to clients and collaborate on strategies to enhance revenue growth
• Analyze client behavior data to identify churn risks and develop mitigation plans

Key Requirements

• 5+ years of experience in customer success management, account management, or sales with a proven track record of exceeding revenue targets
• 2 years of experience consulting with small to mid-sized clients or startups
• Preferred experience in auctions, ecommerce, or large equipment sales business models
• Experience with Salesforce or other CRM tools
• Self-motivated and proactive with a solution-oriented mindset