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Bilingual Customer Relations Specialist

7/17/2025

Remote

Job Summary

A company is looking for a Bilingual Customer Relations Specialist - Mandarin.

Key Responsibilities
  • Build and maintain relationships with non-English speaking clients to enhance service levels and revenue growth
  • Act as a liaison between Account Managers and Financial Institutions, utilizing bilingual and cultural knowledge to attract and retain customers
  • Provide training and guidance to team members regarding cultural nuances and relationship-building strategies
Required Qualifications
  • Fluent in Mandarin and English
  • Experience in customer service, customer development, or customer maintenance
  • Basic computer operation skills
  • Basic knowledge of Microsoft Office Suite
  • Must be 18 years of age or older

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