Bilingual Seasonal Customer Service Representative

Job Summary

A company is looking for a Bilingual Benefits Customer Service Representative - Bilingual Seasonal Colleague.

Key Responsibilities

• Assist Spanish-speaking customers with enrollment and updates to health care and pension plans through various communication channels
• Safeguard confidential information while providing accurate and timely responses to customer inquiries
• Maintain documentation of calls and participate in team meetings and training sessions

Required Qualifications

• Excellent Spanish language skills and the ability to translate calls into grammatically correct English notes
• Experience in a customer service environment and familiarity with Microsoft Office
• High school degree required; an associate or bachelor's degree is a plus
• Ability to work autonomously in a virtual environment and adhere to a structured work schedule
• Experience in a call center environment is advantageous