Call Center Representative

Job Summary

A company is looking for an Inbound/Outbound Call Center Representative-CST.

Key Responsibilities

• Make a minimum of 25 outbound calls per hour to schedule doctor appointments
• Handle high volume incoming calls to assist patients with scheduling and inquiries
• Accurately book and confirm appointments while managing patient information in systems

Qualifications

• Previous experience in a call center or customer service role, preferably in healthcare
• Familiarity with scheduling software and CRM systems is a plus
• Proficiency in data entry and computer use is required
• Ability to manage multiple tasks effectively and maintain productivity
• Empathetic approach to patient interactions, especially with sensitive information