Remote Call Center Representative

Job Summary

A company is looking for a Remote Healthcare Customer Service Representative.

Key Responsibilities

• Manage incoming calls regarding benefits from members, providers, and employer groups
• Resolve member or provider concerns and document information on the billing system
• Investigate complaints related to billing, claims, or service and escalate as necessary

Required Qualifications

• High school diploma, GED, or college degree
• At least 1 year of call center experience preferred
• 1 year of face-to-face customer service experience
• Knowledge of the Dental, Medical, or Managed Care industry preferred
• Successful completion of a customer service assessment and typing test