Claims Telephonic Representative

Job Summary

A company is looking for a Claims Telephonic Initiation Representative.

Key Responsibilities

• Answer claimant calls regarding disability and FMLA claims, initiating claims in a call center environment
• Educate customers on their claim or leave needs and advise on next steps in the process
• Identify and recommend process improvements to enhance team performance and quality

Required Qualifications

• High School Diploma or GED
• 0-1+ years of administrative support, customer service, or data entry experience
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Must have internet bandwidth of at least 12 Mbps