Contact Center Support Lead Associate

Job Summary

A company is looking for a Contact Center Support, Lead Associate to provide high-quality service and technical support in a multi-channel, high volume Contact Center.

Key Responsibilities

• Provide second-tier customer support, troubleshooting complex product and program inquiries
• Assist the Team Lead in managing customer relationships and support team members with program-specific guidance
• Participate in application testing, resource development, and documentation of client manuals and training materials

Required Qualifications

• Bachelor's Degree or 4 years equivalent experience required; minimum High School diploma required
• Ability to type a minimum of 40+ wpm
• Intermediate knowledge of Windows, MS Office Suite, and Web Applications
• Experience in a customer-focused, metrics-based environment, preferably in a call center
• Application troubleshooting experience is a plus