Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative to provide exceptional service and support to customers.

Key Responsibilities

• Resolve customer inquiries using multiple systems simultaneously
• Address and reconcile customer complaints effectively to ensure satisfaction
• Document customer interactions and fulfill order requests to enhance the customer experience

Required Qualifications

• High school diploma or GED
• 1-2 years of experience in a customer service role
• Preferred 1 year of customer service experience in a contact center setting
• Proficiency in Windows-based applications and Microsoft Office software
• Working knowledge of call center systems and workflows