Product Support Specialist

Job Summary

A company is looking for a Product Support Expert to provide exceptional customer support and product education.

Key Responsibilities

• Answer incoming phone calls and support tickets to assist customers and free trials
• Educate users on newly released features and advocate for customer needs across the company
• On-board and set up new accounts while monitoring customer satisfaction to prevent churn

Required Qualifications

• Prior experience in a customer-facing role such as Support, Success, Account Management, or Sales
• Experience working in a fast-paced environment
• Thoughtful and resourceful with a strong drive to achieve results
• Remote work experience is a bonus
• Must possess extraordinary grammar and spelling skills