Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist II to provide support to rental car customers.

Key Responsibilities

• Provide customers with resolutions and education on products and services
• Process payments and solve product or service-related problems
• Document customer interactions clearly and maintain product knowledge

Required Qualifications

• High School Diploma or GED equivalent
• 2+ years of customer service experience, including 1 year in an inbound call center
• Proficiency with Windows-based applications, including Office and Outlook
• Minimum typing speed of 30 words per minute
• Reliability and flexibility to work various shifts