Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist (Gateway) to provide exceptional support to customers remotely.

Key Responsibilities

• Provide friendly and professional customer support through phone, chat, and email
• Deliver accurate information by utilizing team SOPs and tools
• Meet support metrics including response times and customer satisfaction benchmarks

Required Qualifications, Training, and Education

• At least 1 year of experience in customer service
• Experience in a high-volume support environment
• Familiarity with help desk platforms like Zendesk or Salesforce
• Proficiency with technology and web-based systems
• A two- or four-year college degree is preferred