Job Summary
A company is looking for a Customer Care Specialist (Gateway) to provide exceptional support to customers remotely.
Key Responsibilities
- Provide friendly and professional customer support through phone, chat, and email
- Deliver accurate information by utilizing team SOPs and tools
- Meet support metrics including response times and customer satisfaction benchmarks
Required Qualifications, Training, and Education
- At least 1 year of experience in customer service
- Experience in a high-volume support environment
- Familiarity with help desk platforms like Zendesk or Salesforce
- Proficiency with technology and web-based systems
- A two- or four-year college degree is preferred
Comments