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Customer Care Specialist

7/10/2025

No location specified

Job Summary

A company is looking for a Customer Care Specialist (Gateway) to provide exceptional support to customers remotely.

Key Responsibilities
  • Provide friendly and professional customer support through phone, chat, and email
  • Deliver accurate information by utilizing team SOPs and tools
  • Meet support metrics including response times and customer satisfaction benchmarks
Required Qualifications, Training, and Education
  • At least 1 year of experience in customer service
  • Experience in a high-volume support environment
  • Familiarity with help desk platforms like Zendesk or Salesforce
  • Proficiency with technology and web-based systems
  • A two- or four-year college degree is preferred

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