Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate to support fleet operators in the electric vehicle sector.

Key Responsibilities

• Serve as the first responder to customer support tickets, providing timely and helpful solutions
• Triage and prioritize issues, escalating complex problems with clear context
• Own and improve customer support documentation and handle administrative customer tasks

Required Qualifications

• Genuine excitement for helping people and improving customer experiences
• Ability to quickly absorb product knowledge and troubleshoot independently
• Detail-oriented and organized with the ability to manage multiple conversations
• Curiosity and persistence in problem-solving to identify root causes
• Passion for electric vehicles and the future of transportation