Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager (Remote US Only).

Key Responsibilities

• Manage team members and support clients and advocates through various inquiries
• Gather and track feedback to improve customer experience and platform quality
• Resolve client and advocate inquiries via phone, email, and chat to ensure satisfaction

Required Qualifications

• Experience managing customer experience or support teams in a high-growth environment
• Technical fluency with tools and systems relevant to customer support
• Strong attention to detail and ability to identify process gaps
• Creative problem-solving skills and a troubleshooting mindset
• Ability to handle emotional volatility and maintain a constructive approach