Remote Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative (BYOD).

Key Responsibilities

• Assist customers with their accounts and provide detailed explanations of account status
• Document all account information accurately in the client's system
• Adhere to State and Federal regulations while maintaining production measures and quality assurance goals

Required Qualifications

• Prior call center experience is required
• Experience navigating multiple systems/screens while interacting with customers
• Proficiency in Microsoft applications
• Must have dual working monitors and meet specific system requirements for remote work
• Active listening skills to understand customer needs