Job Summary
A company is looking for a Customer Experience Manager to oversee client satisfaction and program development for assigned accounts.
Key Responsibilities
- Coordinate and enhance programs, processes, and services for clients
- Project manage client implementations and requests for smooth transitions
- Lead the documentation of program details and ensure compliance with client deliverables
Required Qualifications
- Bachelor's Degree
- 5+ years' experience in account or operational management in the pharmaceutical sector
- Experience in patient services or related fields
- Proficiency in MS Office, especially Excel
- Basic understanding of contact center and mail order pharmacy operations
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