Customer Experience Manager

Job Summary

A company is looking for a Customer Experience Manager to oversee client satisfaction and program development for assigned accounts.

Key Responsibilities

• Coordinate and enhance programs, processes, and services for clients
• Project manage client implementations and requests for smooth transitions
• Lead the documentation of program details and ensure compliance with client deliverables

Required Qualifications

• Bachelor's Degree
• 5+ years' experience in account or operational management in the pharmaceutical sector
• Experience in patient services or related fields
• Proficiency in MS Office, especially Excel
• Basic understanding of contact center and mail order pharmacy operations