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Customer Experience Manager

7/10/2025

N/A

Job Summary

A company is looking for a Customer Experience Manager to oversee client satisfaction and program development for assigned accounts.

Key Responsibilities
  • Coordinate and enhance programs, processes, and services for clients
  • Project manage client implementations and requests for smooth transitions
  • Lead the documentation of program details and ensure compliance with client deliverables
Required Qualifications
  • Bachelor's Degree
  • 5+ years' experience in account or operational management in the pharmaceutical sector
  • Experience in patient services or related fields
  • Proficiency in MS Office, especially Excel
  • Basic understanding of contact center and mail order pharmacy operations

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