Customer Experience Representative

Job Summary

A company is looking for a Customer Experience Representative for Priority Xfinity Communities.

Key Responsibilities

• Provide support for billing, repair, retention, and sales inquiries to enhance customer experience
• Troubleshoot and resolve technical problems in a single interaction while building consultative relationships
• Communicate account information clearly and follow escalation procedures when necessary

Required Qualifications

• Some high school coursework
• 0-2 years of relevant work experience
• Ability to work variable schedules, including nights and weekends
• Familiarity with various communication platforms (SMS, eChat, email, phone)
• Willingness to participate in training and coaching sessions