Customer Experience Retention Associate

Job Summary

A company is looking for a Customer Experience Associate Retention Representative.

Key Responsibilities

• Retain customers by identifying satisfaction levels and reasons for service cancellations
• Drive sales by connecting with customers and matching them with appropriate solutions
• Resolve customer complaints through active listening and provide transparent communication

Required Qualifications

• High School Diploma or GED
• 0-2 years of relevant work experience
• Ability to work in a fast-paced and structured environment
• Familiarity with technology and various customer interaction tools
• Availability to work nights, weekends, and variable schedules as necessary