Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist to provide exceptional service and support to customers.

Key Responsibilities

• Handle a high volume of customer interactions across multiple channels, including phone, email, and chat
• Assist with inquiries related to products, orders, shipping, returns, and company policies
• Provide proactive communication regarding order status and identify opportunities for cross-selling and upselling

Qualifications

• 3+ years of customer service experience, preferably in a contact center or e-commerce environment
• Experience with CRM systems, ticketing platforms, and e-commerce order management tools
• Ability to maintain a calm and positive demeanor when handling complex customer situations
• High proficiency with computers and strong organizational skills