Customer Experience Specialist

Job Summary

A company is looking for a Customer Experience Specialist 1 in Group Administration.

Key Responsibilities

• Interact with customers via inbound/outbound calls, ensuring a positive experience
• Respond to customer needs while navigating multiple systems and providing an integrated experience
• Build customer relationships by delivering accurate information and solving inquiries in real-time

Required Qualifications

• 2+ years of customer service experience or equivalent
• Experience in call centers, customer service, or dental insurance preferred
• Ability to learn and apply knowledge of various benefit and claim products
• Proficient in desktop applications such as MS Office and web browsers
• Strong analytical and organizational skills