Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Manage customer escalations and complaints professionally within client terms and policies
• Handle inbound and outbound contact calls to maintain service levels
• Advocate for the customer by recommending solutions to address root causes of issues

Required Qualifications

• High school diploma or equivalent
• Minimum 2 years of Call Center experience
• Experience in de-escalating situations with dissatisfied customers
• Proficiency in MS Outlook, Word, PowerPoint, and Excel