Customer Experience Supervisor

Job Summary

A company is looking for a Customer Experience Supervisor to oversee the customer service department.

Key Responsibilities

• Manage daily operations and support customer service staff
• Monitor and evaluate customer service performance, implementing improvements as needed
• Compile reports, analyze budgets, and resolve escalated customer inquiries

Required Qualifications

• High School Diploma or GED (accredited)
• 5 years of relevant work experience, preferably within the current team
• Call center or customer service experience
• Supervisory or management skills required
• No specific certificates or licenses required