Onboarding Success Manager

Job Summary

A company is looking for an Onboarding Success Manager (Americas) to enhance the onboarding experience for customers and team members.

Key Responsibilities

• Guide and support customers and team members through the onboarding journey
• Provide documentation and organize meetings to address onboarding questions and needs
• Manage custom requests and escalations, ensuring compliance and accuracy in onboarding processes

Required Qualifications

• 3+ years of experience in HR or a customer-facing role for an HR SaaS platform
• Experience in managing customer meetings and escalations
• Track record of improving customer satisfaction metrics
• Experience in following and enhancing team processes for a consistent customer experience
• Remote work advocate with a passion for social impact in employment opportunities