Enterprise Customer Success Manager

Job Summary

A company is looking for an Enterprise Customer Success Manager to enhance client experiences and drive successful adoption of SaaS products.

Key Responsibilities

• Manage ongoing client relationships to drive retention, loyalty, and satisfaction
• Monitor client health and engagement to proactively identify at-risk clients and develop success plans
• Collaborate with sales to ensure a successful client lifecycle and identify opportunities for renewal and upsell

Required Qualifications

• 3-5 years of client-facing experience in a Customer Success role
• 2 years of experience working with enterprise-level clients
• Proven ability to thrive in a dynamic, fast-paced environment
• Experience with CRM systems (Salesforce or Gainsight preferred)
• Strong organizational skills and a passion for process improvement