Customer Growth Manager

Job Summary

A company is looking for a Customer Growth Manager (EMEA).

Key Responsibilities

• Own and grow a portfolio of B2B customer relationships post-sale, driving high-value adoption and long-term engagement
• Execute strategies to maximize customer retention and increase revenue via upsell and cross-sell of growth products
• Monitor account health and continuously optimize the customer journey to unlock lifetime value

Required Qualifications

• 3-6 years of experience in a high-performance environment such as consulting, banking, or a fast-growing startup
• Proven track record of managing post-sale B2B relationships and influencing revenue targets
• Direct experience in account management, customer success, or strategic partnerships within B2B SaaS or tech-enabled services
• Demonstrated ability to solve complex challenges in ambiguous environments
• Experience using CRM tools (e.g., HubSpot, Salesforce) and making data-informed decisions