Customer Integration Supervisor

Job Summary

A company is looking for a Supervisor Customer Integration support in North America.

Key Responsibilities

• Oversee daily operations of a multi-level team, managing escalations and optimizing workflows
• Act as the escalation point for customer issues and support the post-sales customer lifecycle
• Analyze team performance metrics and implement improvements to enhance operational efficiency

Required Qualifications and Education

• Proven experience in customer-facing roles
• Ability to multitask and prioritize effectively
• Strong organizational skills and customer service orientation
• Proficiency in Excel and GSuite; knowledge of Smartsheet is preferred
• Previous experience in operations and billing is a plus