Customer Migration Specialist

Job Summary

A company is looking for a Customer Migration Specialist to facilitate customer transitions to a new self-service platform.

Key Responsibilities:

• Proactively assist customers with the migration process to the new self-service platform
• Guide customers through implementation, ensuring understanding of necessary steps and requirements
• Develop and implement scalable communication strategies to drive customer adoption of the new platform

Required Qualifications:

• Associate's degree or higher in business administration, management, or a related field preferred
• Three to five years of experience in a customer success, support, or client-facing role, preferably in a SaaS environment
• Experience with technical documentation or systems training is a plus
• Familiarity with APIs and basic security/privacy principles
• Ability to gather and document customer feedback regarding technical integration or platform capabilities