Customer Operations Specialist

Job Summary

A company is looking for a Customer Operations Specialist for the Enterprise Market.

Key Responsibilities

• Respond to customer product inquiries and resolve concerns related to installation, operation, and product compatibility
• Perform the Annual OE configuration project, including data preparation, configuration, testing, and file readiness
• Document customer information and recurring technical issues to support product quality and development

Required Qualifications

• B.S. or B.A. required
• 3-5 years' experience in data analysis, account management, or technical customer support-related roles
• Industry knowledge and experience in Insurance, Benefits Administration, SaaS, or Healthcare is a plus
• Strong proficiency in Microsoft Excel, HTML, and basic SQL or report creation experience desired