Customer Service Advocate

Job Summary

A company is looking for a Customer Service Advocate I.

Key Responsibilities

• Answer incoming healthcare contact center calls and assist with member inquiries regarding health benefits, claims, and other services
• Gather and verify demographic information, document calls, and make outbound calls for follow-ups as needed
• Utilize multiple systems to address caller needs and escalate crisis calls according to procedures

Required Qualifications

• HS Diploma or GED
• 2+ years of customer service experience with inbound and outbound calls
• Critical thinking skills and a willingness to help
• Ability to de-escalate calls and adapt to changes
• Strong tenure and capability to work from home with necessary technology