Customer Service Advocate

Job Summary

A company is looking for a Customer Service Benefit Advocate for a night shift, remote position.

Key Responsibilities:

• Respond to and resolve customer inquiries regarding health benefits, eligibility, claims, and financial accounts
• Guide customers on consumer-driven health care topics and assist them in selecting benefit plans
• Contact care providers on behalf of customers for appointment scheduling and support

Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• Minimum of 6+ months of customer service experience
• Experience with computers and Windows PCs, including the ability to learn new systems
• Ability to work full-time overnight, including weekends and holidays