Job Summary
A company is looking for a Coordinator, Customer Service.
Key Responsibilities
- Support Customer Service Representatives (CSRs) in handling consumer inquiries across various communication channels
- Evaluate and provide feedback on CSR interactions to enhance service quality and consumer satisfaction
- Coordinate training and development for new and existing team members while fostering a positive team environment
Required Qualifications
- Experience in customer service or a related field
- Ability to work flexible hours, including evenings and weekends
- Intermediate proficiency with PC software
- Strong ability to adapt to a fast-paced environment and manage multiple priorities
- Experience in evaluating processes and recommending improvements
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