Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I.

Key Responsibilities

• Respond to customer inquiries regarding insurance benefits, eligibility, and claims in a professional manner
• Research and resolve customer service issues while maintaining accurate documentation
• Identify process inefficiencies and suggest improvements to enhance service delivery

Required Qualifications

• High School diploma or GED with at least two years of customer service experience, preferably in a call center
• Knowledge of health benefits and eligibility is preferred
• Ability to adapt to a constantly changing environment
• Proficient organizational and time management skills
• Fluent in English; bilingual in Spanish is preferred