Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I.

Key Responsibilities:

• Answer inbound calls and resolve borrower inquiries or issues
• Make outbound calls to provide loan updates and repayment options
• Perform administrative tasks such as document tracking and customer interaction recording

Required Qualifications:

• 2+ years of experience in call center or retail customer service
• Must be 18 years of age or older
• Proficiency in Microsoft Outlook, Word, and Excel
• Experience in workflow management
• Ability to follow documented Best Practices and Standard Operating Procedures