Customer Service Representative

Job Summary

A company is looking for a Customer Service Support Representative to join their team.

Key Responsibilities

• Act as a liaison between the company, customers, and patients
• Resolve customer requests via calls or the Internet and provide product education
• Manage multiple databases to research complex issues and notify clients of test results

Required Qualifications

• High School Diploma or GED equivalent required
• Previous experience in a customer service role
• Experience in a contact center/call center environment preferred
• Knowledge of Microsoft Office suite is required
• Prior healthcare industry experience is a plus