Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to serve as an advocate for members regarding their benefits and services.

Key Responsibilities

• Provide quality customer service and educate members on benefits and plan options
• Respond to and resolve member inquiries regarding benefits, eligibility, and claims in a timely manner
• Document transactions and follow departmental policies to maintain efficient operations

Required Qualifications

• 1-2 years of call center or related customer service experience
• 1-2 years of experience with Medicare benefits preferred
• Experience in the healthcare, insurance, or pharmacy industry is highly desirable
• Data entry and general computer skills are required
• Ability to handle a high volume of calls while providing excellent customer service