Customer Service Representative

Job Summary

A company is looking for a Remote Customer Service Representative.

Key Responsibilities

• Answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers through various communication channels
• Take ownership of customer issues and utilize tools to resolve inquiries on the initial contact
• Document customer interactions in a CRM system and participate in continuous training

Required Qualifications

• High School Diploma and a minimum of 2 years of customer service experience
• Technology literate with experience navigating multiple screens or web browsers
• Ability to cover any work schedule between 8AM CT and 6PM HT
• Private and secure workspace with high-speed internet is required
• Experience in a contact center, chat messaging, or TRICARE customer service preferred