Customer Service Specialist

Job Summary

A company is looking for a Member Service Specialist I.

Key Responsibilities

• Research and respond to customer inquiries via phone to ensure timely resolution of issues
• Educate members on various spending accounts and claims processing procedures
• Serve as a customer advocate by identifying needs and guiding them to appropriate resources

Required Qualifications and Education

• High school diploma or equivalency required; associate's degree preferred
• Must be 18 years of age or older
• One to two years of customer service experience is a plus
• Proficiency with Microsoft Word, Outlook, Teams, and Windows operating systems
• Must have a secure location to work from home without distractions