Customer Success Account Manager

Job Summary

A company is looking for a Customer Success Associate Account Manager.

Key Responsibilities

• Act as the primary point of contact for customers, maintaining a shared plan of action
• Drive forecast optimization, SLA and KPI adherence, and issue remediation
• Manage internal business plans to enhance profitability, income growth, and customer retention

Required Qualifications

• Experience in customer relationship management or account management
• Ability to manage multiple projects and prioritize tasks effectively
• Familiarity with performance metrics and quality standards in customer success
• Proficiency in project management tools and techniques
• Understanding of business profitability and growth strategies