Customer Success Director

Job Summary

A company is looking for a Customer Success Director to lead the customer experience for their SaaS platform.

Key Responsibilities

• Define and execute the vision and strategy for the Customer Experience organization
• Oversee the entire customer journey, ensuring a seamless experience from sales to renewal
• Develop and mentor high-performance teams in Customer Success, Implementation, and Support

Required Qualifications

• At least 10 years of experience in Customer Success or similar roles, with 3 years in management
• Experience with SaaS solutions across various roles and industries
• Deep understanding of software business and go-to-market strategies
• Proven ability to build rapport with stakeholders at all levels
• Experience in increasing customer satisfaction and retention in a SaaS environment