Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist I to provide quality customer service and support in a remote environment.

Key Responsibilities

• Answer inbound calls, emails, and chats from customers regarding account information, billing, and order statuses
• Quickly assess customer issues and provide accurate support while maintaining professionalism
• Execute Tier One responsibilities including order entry and basic account management with minimal supervision

Required Qualifications

• Must be at least 18 years of age
• High School Diploma or equivalent (GED)
• Able to work in a fast-paced environment and adapt to changing business needs
• Proficient with Microsoft Office Suite (Excel, Outlook, Word)
• Minimum of 1 year of Customer Service experience preferred