Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to onboard healthcare systems and enhance scheduling solutions.

Key Responsibilities

• Lead onboarding and implementation for health systems using the AI scheduling platform
• Act as the primary liaison for customer teams, ensuring a reliable experience
• Build relationships with nursing leaders and hospital executives to drive adoption of the platform

Required Qualifications

• 5+ years of experience in customer success or implementation for enterprise technical solutions, preferably in healthcare
• Based in the Greater Atlanta area with the ability to travel regularly to customer sites
• Familiarity with hospital workflows and comfort in clinical settings
• Proficiency in tools such as Microsoft Office, Salesforce, and HubSpot
• PMP certification is a plus