Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success.

Key Responsibilities

• Lead and develop a team of Customer Success Managers focused on customer impact, adoption, and renewals
• Build strong relationships with district decision-makers and manage high-stakes customer situations
• Own revenue retention targets and create scalable processes for managing a growing portfolio of districts

Required Qualifications

• 2+ years of people management experience, preferably in Customer Success
• 5+ years of experience in a Customer Success role with implementation and renewals responsibilities
• Direct experience working in or with K-12 school systems
• Experience with data-driven customer health scoring and risk mitigation strategies
• Commitment to serving underserved communities in healthcare