Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Mid Market segment.

Key Responsibilities

• Develop and maintain strategic partnerships with customers to drive retention and loyalty
• Engage proactively with customers to drive product adoption and showcase value aligned with their business objectives
• Identify upsell and cross-sell opportunities while advocating for customer needs internally

Required Qualifications

• Bachelor's degree preferred
• 4-6 years of customer success experience in a B2B Mid-market or Enterprise-focused SaaS company
• Experience managing a revenue-based quota
• Experience creating and delivering high-quality QBRs to executive teams
• Basic understanding of accounting and finance ecosystem preferred