Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive long-term success for strategic North American customers.

Key Responsibilities

• Own a portfolio of multi-year customers, driving engagement, adoption, and retention
• Build and maintain trusted relationships with customer stakeholders across various levels
• Lead regular check-ins, training sessions, and strategic planning meetings to empower customers

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or related post-sales roles within B2B SaaS or infrastructure sectors
• Experience working with utilities, infrastructure operators, or field-heavy industries is a strong plus
• Highly organized and dependable, with proven ability to manage multiple accounts effectively
• Quick learner, confident in explaining software platforms and data dashboards