Customer Success Manager

Job Summary

A company is looking for a Mid Market Customer Success Manager.

Key Responsibilities

• Onboard and manage a high-volume portfolio of mid-market and digital-native customers
• Drive product adoption and reduce churn through data-informed digital campaigns
• Monitor customer health and usage data to identify and address risks or opportunities

Required Qualifications

• 4+ years of experience in Customer Success or a related field, preferably within IAM/PAM or SaaS-based cybersecurity solutions
• Proven success managing a high-volume portfolio (50-80 accounts) through a hybrid of high-touch and digital strategies
• Strong understanding of IAM/PAM concepts and best practices
• Experience with tools like Catalyst, HubSpot, and Salesforce
• Data-driven mindset with strong analytical skills