Customer Success Manager

Job Summary

A company is looking for a Customer Success & Growth Manager to enhance value for digital health companies using their marketplace.

Key Responsibilities

• Lead onboarding, engagement, and ongoing success for digital health companies
• Act as the main point of contact for sellers, ensuring they effectively utilize the platform
• Collaborate with marketing and sales teams to identify growth opportunities and reduce churn

Required Qualifications

• 3+ years of experience in customer success, account management, sales, or marketing in a B2B environment
• Experience working directly with clients to support adoption, retention, or expansion
• Practical knowledge of sales and marketing team operations
• Data-minded approach to using metrics for decision-making
• Familiarity with healthcare or digital health is a plus, but not required